My daughter and I met Carolyn at an open inspection about two months ago and immediately felt a strong connection with her. Even during that brief meeting, she offered sound advice on the property we were viewing together.
I had never seriously considered using a buyer’s agent before — especially since there were four of us involved in the search, and we figured we could divide the work and narrow down options ourselves. But on that drizzly day, Carolyn explained how her service worked: instead of clients doing the running around, attending inspections, and analysing listings, she does it for them — filming walkthroughs and giving her honest, professional opinion. It was a perspective I hadn’t considered, and it made a lot of sense for people with busy lives.
We agreed to stay in touch, and I let her know I was attending an upcoming auction for a property I liked — although I had a feeling it might go for more than I was comfortable with. When we arrived that night, I immediately felt out of my depth. The auctioneer moved incredibly fast, jumping in large increments, and the property sold within minutes. I didn’t even get a chance to bid and, truthfully, I felt very uncomfortable with the process.
After that experience, I asked Carolyn if she could sit with us at future auctions, and she immediately agreed. While we didn’t buy that night, we were grateful just to have her nearby.
About a week later, the four of us sat down for coffee with Carolyn — and after that conversation, we all agreed it was the right time to engage her formally. We happily paid the fee and began working together properly.
We knew it wouldn’t be easy — and expected the process to take around four months. But Carolyn understood exactly what we were looking for. Over the next three weeks, we saw a number of properties together and were able to clearly align on what we liked and what didn’t feel right.
Carolyn texted on a Friday to say she had found “the one.” I and by Monday lunchtime, we all attended a 30-minute inspection. The owner showed us through, and it was immediately clear — this was the perfect place for us. Carolyn nailed it.
Carolyn and Munro guided us through every step from there. They took care of all reports, inspections, and due diligence, and then supported us through the negotiation process. Their service has been nothing short of exceptional. By Wednesday we had our property.
We can’t speak highly enough of both Carolyn and Munro — they are outstanding. We had been searching for a property for several months, with very specific requirements, and they showed great understanding, patience and professionalism in helping us find the right home.
Carolyn is warm, authentic, and engaging. She has a natural ability to build trust and make clients feel supported. We highly recommend both Carolyn and Munro — a 5-star experience all the way. I would highly recommend to anyone.